Mission: To grow a successful workspace business that helps our clients achieve their business objectives through great people delivering great service at the best possible value. Vision: To be the best provider of managed workspace.
To support employees in their day to day role there is a range of different activities including communicating sessions for customer service, dealing with difficult customer situations and managing high performance. To encourage personal growth Avanta are commitment to supporting ongoing development and training. The main focus is to customer service training so they have partnered with the Institute of Customer Service. A structure has been put into place where tasks, behaviors, skills and training will be monitored and verified, increasing knowledge, skills, competence, confidence and ability. As employees complete each professional award within the programme they will gain a qualification equivalent to an NVQ, which enables them to become a ‘Member of the Institute of Customer Service’.
To support people managers within the organisation there is a range of management tool kits and resources available, they hold monthly centre manager meetings and have trained ICS coaches and internal coaching and mentoring is provided through the assessors within the operation and senior managers team.
This organisation provides team recognition through team celebration events such as the Annual Awards Ceremony, in addition there is a range of fun and social events for employees for example race days at Kempton park, summer BBQ’s and a Christmas party.