Mission: Luminus aims to lead the way in working with others to provide the highest quality affordable homes and customer focused services in the communities we serve. Vision: Luminus describes its vision in two forms: (1) as GOALS that accompany our MISSION & VALUES Statement and (2) as our SEVEN POINTS OF FOCUS which enables employees to see the goals “at a glance” in a condensed form.
At Luminus employees are invited to send the Group Chief Executive, Chan Abraham, their best jokes with the opportunity to win £25 and hear their joke read out at the Luminus Conference. The Group Chief Executive has changed not only tenants’ lives, but also employees, inspiring, giving them hope, security and inclusion in the Luminus family. He has done this through events like their Awards for Excellence, inspirational talks at their monthly conferences, helping trades staff to feel valued by meeting them regularly for breakfast and his innovative “Take it to the Top” where any employee with a work or personal problem can get to see him. He makes the time to talk, help and support employees and has gained remarkable trust and loyalty. Chan knows everyone by name, sends a birthday card, congratulations or personal sympathies when hard times come.
At Luminus; they have introduced a number of rewards to say thank you to their employees throughout the year. These include Luminus Women’s day during which they give flowers; Luminus Men’s day during which they give mugs and chocolate; Easter eggs; ice creams, chocolates, gift vouchers, family events, including Carols for Christmas and children’s Christmas party and “Chuckle with Chan” which is part of their encouragement to staff to be happy and to gain the benefit of a cheerful outlook on life. Employees are encouraged to send the Group Chief Executive their jokes, stories, puns, one-liners and the one that makes him laugh the most is shared at the monthly Luminus Conference and the employee gets £25, presented at the Conference!
At Luminus, an average of 51 hours formal training is received. They offer various training opportunities. There are monthly Luminus Conferences and Quarterly Maintenance Staff Breakfasts, where information such as health and safety, corporate messages and motivational talks are received. For training they utilise the availability of generic or tailored training schemes, housing-related bodies and other professional institutions. They are currently working with external organisations to deliver a range of NVQs to employees. Where applicable, and if the employees wish to continue to develop further, they have assisted with Level 3 qualifications. Management training is offered. They have a dedicated Leadership Academy which concentrates on building leaders for the future. Internal managers training is available to support those new to management and develops key skills such as dealing with difficult people, managing sickness absence and regulatory compliance. Long-term college courses are generally undertaken by designated trainees or employees who are required to hold a specific qualification for their job. Personal development leisure courses such as photography and “Good Food Club” are also greatly supported as they believe they enhance the individual skills of employees in their own lives. They also have a dedicated in-house maintenance trainer who trains all of their tradesmen in courses such as ladder training, customer service training, banksmen reverse and first aid.